Privacy Policy

Effective Date: December 23, 2024

Information We Collect

We collect three types of information to provide and improve our services:

1. Personal Information

Personal Information includes data that identifies or relates to an individual or their business, such as:

  • Contact information: Name, email address, phone number, and company name.

  • Business information: Details about your business goals, challenges, team structure, and operations that you voluntarily share during consulting sessions.

  • Account information: Data necessary to set up or manage your account for the tools we provide, including usernames, passwords, and payment details (if applicable).

  • Communication records: Notes or recordings from calls, consultations, or other interactions.

2. Non-Personal Information

Non-Personal Information includes data that does not directly identify you, such as:

  • Website usage data: IP address, browser type, pages visited, and interaction with our site or tools.

  • Aggregated data: Metrics related to tool usage or consulting trends that do not link back to a specific individual or business.

3. Usage Information

Usage Information includes details about how you interact with our services or tools, such as:

  • Consulting engagement data: Information about the services you’ve used, including deliverables, strategies, or frameworks provided during sessions.

  • Tool activity data: Metrics and analytics from the tools we resell, such as:

    • Features accessed.

    • Frequency and duration of tool usage.

    • Any issues or errors encountered while using the tool.

How We Use Your Information

1. Personal Information

We use personal information to:

  • Communicate with you about our services, updates, or promotional offers (if opted-in).

  • Provide consulting services and support based on your inquiries or business needs.

  • Process payments and manage billing, where applicable.

  • Manage subscriptions and access to the tools we resell.

  • Communicate updates, recommendations, and next steps for your consulting or tool-related needs.

2. Non-Personal Information

We use non-personal information to:

  • Improve the functionality and usability of our website and the tools we provide.

  • Identify trends and better tailor our services to client needs.

  • Enhance our understanding of how visitors and clients engage with our content and tools.

3. Usage Information

We use usage data to:

  • Evaluate the effectiveness of our consulting recommendations.

  • Provide technical support and optimize your experience with the tools.

  • Monitor tool performance and address issues proactively.

Text Message Consent (A2P Messaging)

By providing your phone number, you consent to receive text messages regarding consulting updates, session reminders, and tool-related notifications (e.g., subscription renewals or feature updates).

  • Appointment confirmations, reminders, and service updates.

  • Promotional messages (only if explicitly opted-in).

Opt-Out:

  • Reply “STOP” to promotional texts at any time.

  • Service-related and tool-rated texts are necessary and cannot be opted out of. Standard message and data rates may apply.

How We Protect Your Information

We implement measures to protect business information shared during consulting sessions and usage data collected through the tools we provide.

If you suspect unauthorized access to your account for the sales/marketing tool, please contact us immediately.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze website usage. You can adjust your browser settings to limit or disable cookies.

The tools we resell may use cookies and similar tracking technologies to monitor performance and improve functionality. Users may opt out of tracking via their browser or tool settings, though this may limit certain features.

Do Not Track (DNT):

We do not currently respond to DNT signals.

Disclosure of Information

We do not sell your personal information. However, we may share your data in the following cases:

  • Service Providers: We may share your data with the provider of the sales/marketing tool to ensure proper account setup, compliance, and support. This includes information such as your name, email, and usage patterns.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

  • Legal Compliance: We may disclose your information if required by law or to protect Catalyzer, our users, or the public.

We do not share business details discussed during consulting engagements without explicit consent, except where required by law.

We may share your data with the tool’s provider to facilitate account setup, provide support, and manage subscriptions.

Your Rights

We respect your rights regarding your personal information and are committed to providing transparency and control. Depending on your location, the following rights may apply:

1. Right to Access

You have the right to request a copy of the personal information we hold about you. This includes information about how we collect, use, and share your data. It also includes business details shared during consultations.

2. Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections or updates.

3. Right to Deletion (Right to Be Forgotten)

You may request the deletion of your personal information. Please note that certain information may need to be retained to comply with legal obligations or for legitimate business purposes. You may also request deletion of usage data from the sales/marketing tool provider, subject to applicable laws or operational needs.

4. Right to Restrict Processing

You may request that we limit the use of your personal information in certain circumstances, such as if you contest the accuracy of the data or object to its processing.

5. Right to Object

You have the right to object to the processing of your personal data for specific purposes, such as direct marketing.

6. Right to Data Portability

You can request to receive your personal information in a structured, commonly used, and machine-readable format, and you may also request that we transfer this data to another service provider, where technically feasible.

7. Right to Withdraw Consent

If you have provided consent for the collection or use of your personal information, you may withdraw it at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

8. Right to Lodge a Complaint

If you believe your rights have been violated, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.

How to Exercise Your Rights

To exercise your rights, please contact us using the information below. We may require verification of your identity to process your request.

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your data only as long as necessary for:

  • Delivering services.

  • Complying with legal and regulatory obligations.

  • Maintaining operational and security purposes.

We retain notes and records from consulting engagements for up to 3 years after the engagement ends unless otherwise requested.

Data related to the use of the resold tool is retained as long as your subscription is active or as required by the tool provider’s terms.

Children’s Privacy

Our services are not intended for individuals under 13, and we do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, and significant updates will be communicated via email or other appropriate methods.

Last Updated: December 23, 2024

Contacting Catalyzer

For questions or concerns about this Privacy Policy or your personal information, please contact us: